Your role on the team

Customer service representative

Key details

Full-time. Fully remote within CET±2.

What you will be doing

  • Onboarding customers
  • Upselling customers to higher tier products and executing against the upsell playbook
  • Ensuring renewals, tracking and de-risking churn risk, and maintaining the general health of customer relationships (working closely with the Trade Analysis and Negotiation team)
  • Planning webinar content and hosting webinars
  • Managing NPS surveys
  • Providing day-to-day customer support in close collaboration with others on the Product and Customer Success teams.
  • Reporting on KPIs related to upsells, NPS, and churn metrics
  • Collaborating with the product marketing content manager on case studies, blogs, videos and other content creation.

Your profile

  • You have worked in an early-stage, B2B, product-centric SaaS company.
  • 4-5 years in a client-facing role managing multiple accounts
  • Ability to engage and communicate effectively with C-Suite leaders and other senior professionals on complex topics, and have the communication skills that engender trust and confidence with customers.
  • High level of technical and domain specific aptitude.
  • Ability to develop relationships over the phone/video.
  • Ability to communicate effectively in verbal and written English to clients and internal teams
  • You have the energy, passion and fortitude of the get things done, entrepreneurial mindset.
  • Proactive mindset with excellent organisational and time management skills
  • Comfortable using online software sales automation products such as pipedrive.com

Also good if

  • Your start-up experience includes fin-tech.
  • You have proficiency in one of the following languages (in addition to English): Norwegian, Swedish or Danish.

Applying

Please send us your CV/resumé to careers@gojust.com.

Just is committed to creating an inclusive employment environment, and does not discriminate on race, gender, religion, sexual orientation, nationality or any other non-merit factor

Direct applicants only. We're not open to outsourcing firms or recruiters at this time.